Refunds can be requested within 30 days of the original purchase date for all direct orders.
Buyer’s remorse / No longer needed or wanted items are subject to a 10% restocking fee.
If you received a defective item, we’ll be happy to provide a replacement within 30 days of the original purchase date.
How to request a Refund/Exchange:
Please submit your request to
Return Criteria
1. The item being returned must be unopened and in its original packaging.
2. We do not accept returns for masks that have been worn, opened, or tampered with.
We do not cover shipping expenses for the return of items that are not defective or if the item was returned due to buyer’s remorse.
Please note if your current shipping address is in Puerto Rico, Guam, the Northern Mariana Islands, the U.S. Virgin Islands, American Samoa, Alaska, or Hawaii, a flat rate $15.00 shipping fee will need to be applied before proceeding with the replacement / return process.All returned items must be sent via traceable means. Examples would be UPS, FedEx, DHL, or US Postal Service Priority Mail. Be sure to retain the tracking information for your records. The customer is responsible for the product until it is received by BNX.